Compliance And More: Using Automation And AI To Detect Security And Compliance Risk In Modern Collaboration Platforms

At a glance

INDUSTRY: Financial Services

CHALLENGES

  • Manual and time-consuming call review processes
  • Reactive compliance handling
  • Growth by acquisition adds complexity

RESULTS

  • Identify risky behavior across all recorded calls
  • Reduction in personnel and related costs needed for call review
  • Data mining of calls to improve processes and customer service