Streamline Call Monitoring and Compliance
Call recording regulations, such as Dodd-Frank, PCI-DSS, and FSA have been in place for a while. The expansion of Markets in Financial Instruments Directive (MiFID II) and privacy laws like EU GDPR introduce new requirements and accountability for your recording compliance. You now need to review and understand what is in your audio recordings. However, legacy tools and random sampling approaches make audio review difficult, inaccurate, and resource intensive. Theta Lake removes these challenges and streamlines your process. Our solution provides a purpose-built compliance offering that makes your call recording review easier, faster, and more accurate.
Theta Lake's key features for call supervision and review include:
- Automated Risk Detection
- Risk Prioritization
- Automated Workflows
- Integrations with Red Box Voice, RingCentral, + more
- Secure, Compliant Archiving