Compliance And More: Using Automation And AI To Detect Security And Compliance Risk In Modern Collaboration Platforms
At a glance
INDUSTRY: Financial Services
CHALLENGES
- Manual and time-consuming call review processes
- Reactive compliance handling
- Growth by acquisition adds complexity
RESULTS
- Identify risky behavior across all recorded calls
- Reduction in personnel and related costs needed for call review
- Data mining of calls to improve processes and customer service
