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As government employees use collaboration and chat tools to interact with each other and the public, the ability to search a shared screen, whiteboard, chat reaction, or long conversation for information pertaining to a particular individual or topic is imperative. The legacy technology tools organizations use to perform basic keyword searches on email, SMS, or social media content are insufficient in the era of collaboration and dynamic chat. State and local governments must ensure that their platforms for search, retrieval, and management of data align to the new applications employees are using for day-to-day business interactions. 
Download this solution overview to find out how the best practices that state and local agencies should incorporate into their processes to streamline the archiving, search, and delivery of public record requests on modern collaboration platforms.