6 Dos and Don’ts When Using Transcription for Compliance
Voice recording and review is an essential practice for highly regulated industries. This is because regulations concerning recording, handling, and retention have been in place for some time. To address review requirements, many organizations have turned to voice-to-text transcription, which companies have deployed to gain better insights into their audio and video information.
Even in the age of evolved voice-to-text technologies that now use advanced processing and deep learning, the gains in speed and accuracy still haven’t met the last-mile-need for context, domain relevance, and actionability.
As you map out your audio recording program, this guide provides do's and don’ts as helpful guideposts.