Workers increasingly use consumer and workplace collaboration, chat, and mobile messaging platforms like SMS and WhatsApp to communicate with colleagues and clients, especially in hybrid work environments.

But with recent fines expected to reach $2 billion it’s clear that hefty regulatory enforcement will result from non-compliant use of these communications platforms by staff at financial services institutions.

In this interview with SmartBrief, Marc Gilman, Theta Lake general counsel and vice president of compliance, explains how firms can protect themselves without unduly inhibiting employees from communicating effectively for work purposes.